How To Fix CRM_MKTTG_BR021 - Texts not found in database.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_BR - CRM Marketing: Messages Business Rules

• Message number: 021

• Message text: Texts not found in database.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_BR021 - Texts not found in database. ?

  The SAP error message CRM_MKTTG_BR021: Texts not found in database typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to retrieve specific text elements that are expected to be present in the database. This can happen for various reasons, including missing entries in the text tables or issues with the configuration of the text management.
  Causes:
  
  Missing Text Entries: The specific text entries that the system is trying to access may not exist in the relevant text tables.
  Incorrect Configuration: There may be issues with the configuration of the text management settings in the CRM system.
  Transport Issues: If the texts were recently transported from another system, there may have been issues during the transport process that resulted in missing entries.
  Data Inconsistency: There could be inconsistencies in the database that prevent the retrieval of the required texts.
  
  Solutions:
  
  Check Text Tables: Verify that the required text entries exist in the relevant text tables. You can do this by using transaction codes like SE11 (Data Dictionary) to check the specific text tables related to your CRM application.
  Maintain Missing Texts: If the texts are missing, you may need to create or maintain them using transaction codes like SO10 (Text Management) or directly in the relevant application area.
  Review Configuration: Check the configuration settings for text management in your CRM system to ensure that everything is set up correctly.
  Transport Logs: If the issue arose after a transport, review the transport logs to identify any errors or warnings that may indicate why the texts were not transported correctly.
  Database Consistency Check: Run consistency checks on the database to identify and resolve any inconsistencies that may be affecting text retrieval.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches that may address the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM_MKTTG_BR021 error. You can search for relevant notes in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with transaction codes related to text management and CRM configuration, such as SE11, SO10, and SPRO.
  User Authorization: Ensure that the user has the necessary authorizations to access and maintain text entries in the system.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or CRM support team for further assistance.