How To Fix CRM_MKTTG608 - Customizing settings do not exist for the external server specified

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG - CRM Marketing: Messages for Target Group Selection

• Message number: 608

• Message text: Customizing settings do not exist for the external server specified

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG608 - Customizing settings do not exist for the external server specified ?

  The SAP error message CRM_MKTTG608 indicates that there are missing customizing settings for the external server specified in your SAP system. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to perform operations that involve integration with external systems, such as marketing or data exchange.
  Cause:
  
  Missing Customizing Settings: The error usually arises when the necessary configuration for the external server (like a marketing server or a third-party application) has not been set up in the SAP system.
  Incorrect Server Configuration: The external server specified may not be correctly defined in the system, or the connection parameters may be incorrect.
  Transport Issues: If the customizing settings were recently transported from another system, there may have been issues during the transport process that resulted in missing or incomplete settings.
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for external server configuration.
  Ensure that the external server is correctly defined and that all necessary parameters (like server type, connection details, etc.) are set up.
  
  
  
  Define External Server:
  
  If the external server is not defined, you may need to create a new entry. This can typically be done in the following path:
  
  CRM > Marketing > Basic Functions > External Server > Define External Server
  
  
  Fill in the required details for the external server.
  
  
  
  Review Connection Parameters:
  
  Verify that the connection parameters (like URL, port, authentication details) are correct and match the external server's configuration.
  
  
  
  Check Authorizations:
  
  Ensure that the user executing the transaction has the necessary authorizations to access the external server.
  
  
  
  Transport Issues:
  
  If the settings were transported, check the transport logs for any errors or warnings that might indicate issues during the transport process.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of your SAP system for any additional configuration steps that may be required.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (to access the IMG) or SM59 (to check RFC connections) to troubleshoot the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional guidance.
  System Logs: Check system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_MKTTG608 error in your SAP system.