How To Fix CRM_MKTTG012 - You may only enter target groups as an exclusion criterion

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG - CRM Marketing: Messages for Target Group Selection

• Message number: 012

• Message text: You may only enter target groups as an exclusion criterion

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG012 - You may only enter target groups as an exclusion criterion ?

  The SAP error message CRM_MKTTG012, which states "You may only enter target groups as an exclusion criterion," typically occurs in the context of marketing and campaign management within SAP Customer Relationship Management (CRM). This error indicates that the system is expecting a target group to be used as an exclusion criterion, but the input provided does not meet the required conditions.
  Cause:
  
  Incorrect Input: The user may have entered a selection criterion that is not a valid target group or has not been defined as an exclusion criterion.
  Configuration Issues: There may be configuration settings in the marketing area that restrict the types of criteria that can be used.
  Data Integrity: The target groups may not be properly defined or may not exist in the system.
  
  Solution:
  
  Check Input: Ensure that the criteria you are entering are valid target groups. You should only use target groups that have been defined in the system.
  Review Exclusion Criteria: Make sure that you are using the correct format and type of target group for exclusion. Exclusion criteria should be specifically defined as such in the system.
  Configuration Review: If you have access, review the configuration settings related to target groups and exclusion criteria in the SAP CRM system. Ensure that the settings allow for the use of target groups as exclusions.
  Data Validation: Verify that the target groups you are trying to use exist and are active. You can check this in the target group management area of SAP CRM.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on how to set up and use target groups and exclusion criteria correctly.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  User Guides: Review user manuals or training materials related to SAP CRM marketing functionalities for best practices on managing target groups and exclusion criteria.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance based on your specific system configuration and usage.
  
  By following these steps, you should be able to resolve the error and successfully use target groups as exclusion criteria in your marketing campaigns.