How To Fix CRM_MKTPR404 - Duplicate products cannot be deleted (no products exist)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPR - CRM Marketing: Product Proposal CUD Products

• Message number: 404

• Message text: Duplicate products cannot be deleted (no products exist)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPR404 - Duplicate products cannot be deleted (no products exist) ?

  The SAP error message CRM_MKTPR404: Duplicate products cannot be deleted (no products exist) typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to delete duplicate products that the system cannot find. This can happen for various reasons, such as data inconsistencies or issues with the product master data.
  Cause:
  
  Non-Existent Products: The products you are trying to delete as duplicates may not exist in the system, leading to this error.
  Data Inconsistencies: There may be inconsistencies in the product data, such as missing entries or incorrect references.
  Incorrect Selection: The selection criteria used to identify duplicate products may not be correctly set, leading to attempts to delete non-existent entries.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or delete certain products, leading to confusion about their existence.
  
  Solution:
  
  
  Verify Product Existence: Check the product master data to ensure that the products you are trying to delete actually exist in the system. You can do this by using transaction codes like MM03 (Display Material) or CRMD_ORDER (CRM Order Management).
  
  
  Check for Duplicates: Use the appropriate transaction or report to identify duplicates correctly. Ensure that the criteria used for identifying duplicates are accurate.
  
  
  Data Consistency Check: Run data consistency checks to identify any inconsistencies in the product data. This can often be done through standard SAP reports or custom programs.
  
  
  Review Authorization: Ensure that you have the necessary authorizations to view and delete the products in question. If not, contact your system administrator to obtain the required permissions.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve underlying issues.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the steps taken and any relevant logs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MM03, CRMD_ORDER, and others that pertain to product management in SAP CRM.
  SAP Documentation: Review SAP documentation related to product management and error handling in CRM for additional insights.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKTPR404 error effectively.