How To Fix CRM_MKTPR039 - A price could not be determined for product &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPR - CRM Marketing: Product Proposal CUD Products

• Message number: 039

• Message text: A price could not be determined for product &1

What causes this issue?

The system was unable to determine a price for product &V1& on the basis
of sales organization &V2& and distribution channel &V3&.

System Response

Since the price could not be determined, product &V1& cannot be
automatically sorted by ranking value.

How to fix this error?

Either maintain the ranking value manually for product &V1& or check the
settings for pricing procedure &V4& and the prices resulting from this
procedure for sales organization &V2&, distribution channel &V3&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPR039 - A price could not be determined for product &1 ?

  The SAP error message CRM_MKTPR039 indicates that the system was unable to determine a price for a specific product (denoted by &1). This error typically occurs in the context of pricing in SAP CRM (Customer Relationship Management) when trying to create a sales order, quotation, or any other transaction that requires pricing information.
  Causes:
  
  
  Missing Pricing Conditions: The pricing conditions for the product may not be maintained in the system. This could be due to missing condition records in the pricing tables.
  
  
  Invalid Product: The product may not be valid for the pricing procedure being used, or it may not be active in the system.
  
  
  Pricing Procedure Issues: The pricing procedure assigned to the sales area or the customer may not be set up correctly, or it may not include the necessary condition types for the product.
  
  
  Sales Area Configuration: The sales area (Sales Organization, Distribution Channel, Division) may not be properly configured for the product.
  
  
  Master Data Issues: There may be issues with the master data of the product or the customer, such as missing or incorrect information.
  
  
  Currency Issues: If the pricing is dependent on currency conversion, there may be issues with the currency settings or exchange rates.
  
  
  Solutions:
  
  
  Check Pricing Conditions: Go to the condition records (transaction code: VK11 or VK12) and verify that the necessary pricing conditions for the product are maintained. Ensure that the condition records are valid for the relevant sales area.
  
  
  Validate Product Master Data: Check the product master data to ensure that the product is active and correctly configured. You can use transaction codes like MM03 (Display Material) to review the product details.
  
  
  Review Pricing Procedure: Ensure that the pricing procedure assigned to the sales area includes the necessary condition types for the product. You can check this in the configuration settings (transaction code: SPRO).
  
  
  Check Sales Area Configuration: Verify that the sales area is correctly set up for the product. Ensure that the product is assigned to the correct sales organization, distribution channel, and division.
  
  
  Examine Customer Master Data: Check the customer master data to ensure that it is complete and correctly configured. This includes verifying the customer’s pricing information and sales area assignments.
  
  
  Currency Settings: If applicable, check the currency settings and ensure that the exchange rates are maintained correctly in the system.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VK11 (Create Condition), VK12 (Change Condition), MM03 (Display Material), and SPRO (Customizing).
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to pricing in your version of SAP.
  Documentation: Review SAP documentation or help files related to pricing procedures and condition records for more detailed guidance.
  
  If the issue persists after checking these areas, it may be necessary to consult with your SAP support team or a functional consultant who specializes in pricing and sales processes in SAP CRM.