How To Fix CRM_MKTPL_VALIDATION011 - Planning on account level with multi-account validation is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_VALIDATION -

• Message number: 011

• Message text: Planning on account level with multi-account validation is not supported

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Change the validation profile to a profile for the single-account
scenario, or use a different account type, such as target group or
hierarchy node.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_VALIDATION011 - Planning on account level with multi-account validation is not supported ?

  The SAP error message CRM_MKTPL_VALIDATION011 indicates that there is an issue with planning at the account level when multi-account validation is being used in the SAP Customer Relationship Management (CRM) module. This error typically arises when trying to perform marketing planning activities that involve multiple accounts, which the system does not support in the current configuration.
  Cause:
  
  Multi-Account Validation: The error is triggered when the system detects that the planning operation is attempting to validate or process multiple accounts simultaneously, which is not supported for the specific operation you are trying to perform.
  Configuration Settings: The system may be configured to allow planning at the account level, but the specific transaction or operation you are trying to execute does not support this feature.
  Data Integrity Issues: There may be inconsistencies or issues with the data related to the accounts involved in the planning process.
  
  Solution:
  
  Single Account Planning: If you are trying to plan for multiple accounts, consider breaking down the planning process to handle one account at a time. This may involve executing the planning operation separately for each account.
  Check Configuration: Review the configuration settings in the SAP CRM system to ensure that they are set up correctly for the type of planning you are trying to perform. You may need to consult with your SAP administrator or a functional consultant to adjust the settings.
  Data Validation: Ensure that the data for the accounts involved is complete and consistent. Check for any missing or incorrect entries that could be causing the validation to fail.
  Consult Documentation: Refer to the SAP documentation or help resources for specific guidance on the limitations and requirements for account-level planning in your version of SAP CRM.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates that may address this issue. There may be patches or updates that resolve known issues related to this error message.
  
  Related Information:
  
  SAP CRM Documentation: Review the official SAP documentation for CRM marketing planning to understand the capabilities and limitations of the system.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support Tickets: If the issue persists and you cannot find a resolution, consider opening a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to address the error and continue with your marketing planning activities in SAP CRM.