How To Fix CRM_MKTPL_UPLOAD028 - Unknown product &1; no update of products

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_UPLOAD - Marketing Planner Object Upload Messages

• Message number: 028

• Message text: Unknown product &1; no update of products

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_UPLOAD028 - Unknown product &1; no update of products ?

  The SAP error message CRM_MKTPL_UPLOAD028 indicates that there is an issue with an unknown product in the context of uploading marketing plans or product data in the SAP CRM system. The message specifically states that the product identified by the placeholder &1 is not recognized, which prevents the update of products.
  Cause:
  
  Product Not Created: The product referenced in the upload does not exist in the system. This could be due to a typo in the product ID or the product not being created in the system.
  Incorrect Product Type: The product may not be of the correct type or category that the system expects for the operation being performed.
  Data Inconsistency: There may be inconsistencies in the data being uploaded, such as missing mandatory fields or incorrect formatting.
  Authorization Issues: The user performing the upload may not have the necessary permissions to access or update the product data.
  
  Solution:
  
  Verify Product Existence: Check if the product ID mentioned in the error message exists in the system. You can do this by searching for the product in the relevant product master data transaction (e.g., using transaction code MM03 for material master).
  Correct Product ID: If the product does not exist, ensure that the correct product ID is being used in the upload file. If it is a new product, create it in the system before attempting the upload again.
  Check Data Format: Review the data being uploaded to ensure it adheres to the required format and includes all mandatory fields. Correct any inconsistencies or errors in the data.
  Review Authorization: Ensure that the user has the necessary authorizations to perform the upload. This may involve checking roles and permissions in the SAP system.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on the upload process and requirements for product data.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, MM03, or SE11 for data dictionary checks.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.