CRM_MKTPL_TPM_VER002 - Failed to get version &1 of &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_TPM_VER - Messages related to versions

• Message number: 002

• Message text: Failed to get version &1 of &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_TPM_VER002 - Failed to get version &1 of &2 ?

  The SAP error message CRM_MKTPL_TPM_VER002 indicates that there was a failure in retrieving a specific version of a marketing plan or a related object in the SAP Customer Relationship Management (CRM) system. This error typically occurs in the context of managing marketing plans, campaigns, or similar objects within the CRM module.
  Cause:
  The error can be caused by several factors, including:
  
  Missing or Inactive Version: The version of the marketing plan or object you are trying to access may not exist or may be inactive.
  Authorization Issues: The user may not have the necessary authorizations to access the specified version or object.
  Data Consistency Issues: There may be inconsistencies in the database or issues with the data model that prevent the system from retrieving the version.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Version Existence:
  
  Verify that the version of the marketing plan or object you are trying to access actually exists in the system. You can do this by navigating to the relevant transaction or using the appropriate report to list available versions.
  
  
  
  Check Status:
  
  Ensure that the version is active and not in a status that would prevent access (e.g., deleted or archived).
  
  
  
  Review Authorizations:
  
  Check the user’s authorizations to ensure they have the necessary permissions to access the marketing plan or object. You may need to consult with your SAP security team.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the relevant tables or objects to identify any data integrity issues. This may involve using transaction codes like SE11 or SE16 to inspect the underlying data.
  
  
  
  Consult Logs:
  
  Check the application logs (transaction SLG1) for any additional error messages or details that could provide more context about the failure.
  
  
  
  Technical Support:
  
  If the issue persists, consider reaching out to your SAP Basis or technical support team for further investigation. They may need to look into system logs, database issues, or perform a more in-depth analysis.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others related to marketing plans and campaigns.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal. There may be specific patches or updates that address known issues.
  Documentation: Review SAP documentation related to CRM marketing and campaign management for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.