How To Fix CRM_MKTPL_TPM_PAL009 - Duplicate product categories between display pallet components

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_TPM_PAL - Messages for the TPM Display Pallet Assignment

• Message number: 009

• Message text: Duplicate product categories between display pallet components

Diagnosis
Duplicate product categories between display pallet components.
System Response
You cannot add a display pallet with duplicate product categories having
different unit of measures.
Procedure
When adding a display pallet, the system determines the related
components and gets the associated product category of each component.
The unit of measure of each product category comes from the default unit
of measure of its associated component. When two components share the
same product category but have different units of measure, this causes
duplicate Product Categories with different units of measure which isn't
supported by Trade Promotion.
You must ensure that the default unit of measure of the components
sharing the same product category is the same.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_TPM_PAL009 - Duplicate product categories between display pallet components ?

  The SAP error message CRM_MKTPL_TPM_PAL009 indicates that there are duplicate product categories within the display pallet components in the SAP CRM system. This error typically arises when you are trying to create or modify a marketing display pallet, and the system detects that the same product category has been assigned more than once.
  Cause:
  The primary cause of this error is the presence of duplicate entries for product categories in the configuration of the display pallet. This can happen due to:
  
  Manual Entry Errors: Users may inadvertently add the same product category multiple times.
  Data Migration Issues: If data was migrated from another system, duplicates may have been introduced.
  Configuration Errors: Incorrect settings in the marketing configuration may lead to duplicates being created.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Review the Display Pallet Configuration:
  
  Go to the display pallet configuration in the SAP CRM system.
  Check the list of product categories assigned to the pallet.
  
  
  
  Identify Duplicates:
  
  Look for any product categories that appear more than once in the list.
  You can use sorting or filtering options to help identify duplicates more easily.
  
  
  
  Remove Duplicates:
  
  Once you have identified the duplicate product categories, remove the extra entries so that each category appears only once.
  
  
  
  Save Changes:
  
  After making the necessary adjustments, save the changes to the display pallet configuration.
  
  
  
  Test the Configuration:
  
  Try to execute the action that previously resulted in the error to ensure that the issue has been resolved.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates regarding this error message.
  User Permissions: Ensure that users have the appropriate permissions to modify display pallet configurations.
  Training: Consider providing training to users on how to properly configure display pallets to avoid future occurrences of this error.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP's official documentation for further troubleshooting.