How To Fix CRM_MKTPL_RTOM009 - Only four refinement criteria allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_RTOM - Messages for RTOM assignments

• Message number: 009

• Message text: Only four refinement criteria allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_RTOM009 - Only four refinement criteria allowed ?

  The SAP error message CRM_MKTPL_RTOM009 indicates that you have exceeded the maximum number of refinement criteria allowed in a marketing planning or campaign management context. In SAP CRM, when creating or managing marketing plans, there are limits on how many refinement criteria (filters) you can apply to your selection of target groups or marketing activities.
  Cause:
  The error occurs when a user tries to apply more than four refinement criteria in a marketing planning transaction. This limitation is set to ensure system performance and manageability of the marketing data being processed.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review Your Criteria: Check the refinement criteria you have applied. Identify if all of them are necessary for your analysis or if some can be removed.
  
  
  Combine Criteria: If possible, combine some of the criteria into a single criterion. For example, if you are filtering by multiple attributes that can be grouped, consider creating a more general criterion.
  
  
  Use Alternative Approaches: If you need to apply more than four criteria, consider breaking your selection into multiple steps. You can create a target group with the first set of criteria, and then apply additional criteria to that target group in a subsequent step.
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for your specific version of SAP CRM to understand the limitations and best practices for setting up marketing plans.
  
  
  Contact Support: If you believe that your use case requires more than four criteria and you need assistance, consider reaching out to your SAP support team or consulting with an SAP expert.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might provide additional context or updates regarding this error message.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  Training and Documentation: Review training materials or user guides related to SAP CRM marketing functionalities to better understand how to effectively use refinement criteria.
  
  By following these steps, you should be able to address the error and continue with your marketing planning activities in SAP CRM.