How To Fix CRM_MKTPL_RRL005 - Sponsoring partner &1 does not belong to the loyalty program

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_RRL - Message Class For Reward Rule

• Message number: 005

• Message text: Sponsoring partner &1 does not belong to the loyalty program

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_RRL005 - Sponsoring partner &1 does not belong to the loyalty program ?

  The SAP error message CRM_MKTPL_RRL005 indicates that the sponsoring partner specified in the transaction does not belong to the loyalty program being referenced. This error typically arises in the context of CRM (Customer Relationship Management) and loyalty program management within SAP systems.
  Cause:
  
  Incorrect Partner Assignment: The partner (customer or vendor) you are trying to use as a sponsoring partner is not correctly assigned to the loyalty program in the system.
  Inactive or Non-Existent Partner: The partner may not be active or may not exist in the system.
  Loyalty Program Configuration: The loyalty program may not be configured to include the specified partner.
  Data Entry Error: There may be a typographical error in the partner ID or other related fields.
  
  Solution:
  
  
  Verify Partner Assignment:
  
  Check the partner's assignment to the loyalty program. Ensure that the partner is indeed part of the loyalty program you are trying to use.
  You can do this by navigating to the loyalty program configuration in the SAP system and checking the list of partners associated with it.
  
  
  
  Check Partner Status:
  
  Ensure that the partner is active and valid in the system. You can do this by checking the partner's status in the master data.
  
  
  
  Review Loyalty Program Configuration:
  
  Go to the configuration settings for the loyalty program and verify that the sponsoring partner is included in the program.
  If necessary, add the partner to the loyalty program.
  
  
  
  Correct Data Entry:
  
  Double-check the partner ID and other related fields for any typographical errors. Ensure that the correct partner ID is being used.
  
  
  
  Consult Documentation:
  
  Review any relevant SAP documentation or help files related to loyalty programs and partner management for additional guidance.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to loyalty program management, such as CRMD_ORDER for managing CRM orders or BP for business partner management.
  SAP Notes: Check for any SAP Notes related to CRM and loyalty programs that might address known issues or provide patches.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to access and modify loyalty program settings.
  
  By following these steps, you should be able to resolve the error message CRM_MKTPL_RRL005 and ensure that the sponsoring partner is correctly associated with the loyalty program.