How To Fix CRM_MKTPL_PDF008 - PDF document was not sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_PDF -

• Message number: 008

• Message text: PDF document was not sent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_PDF008 - PDF document was not sent ?

  The SAP error message CRM_MKTPL_PDF008 indicates that a PDF document was not sent successfully. This error can occur in various scenarios, particularly when dealing with marketing documents or other PDF outputs in the SAP Customer Relationship Management (CRM) module.
  Causes:
  
  Missing Configuration: The output type for the document may not be configured correctly in the system.
  Output Device Issues: The output device (printer or email) may not be set up properly or may be offline.
  Authorization Issues: The user may not have the necessary authorizations to send the document.
  Technical Errors: There may be underlying technical issues, such as problems with the spool request or the PDF generation process.
  Email Configuration: If the document is supposed to be sent via email, there may be issues with the email configuration in the SAP system.
  
  Solutions:
  
  
  Check Output Configuration:
  
  Go to the output determination settings for the relevant document type and ensure that the output type is correctly configured.
  Verify that the output type is assigned to the document and that the correct medium (e.g., email, print) is selected.
  
  
  
  Verify Output Device:
  
  Check the status of the output device in transaction SPAD. Ensure that the device is configured correctly and is online.
  If sending via email, ensure that the email settings in transaction SCOT are correctly configured.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to send the document. This can be checked in transaction SU53 or by consulting with your security team.
  
  
  
  Check Spool Requests:
  
  Use transaction SP01 to check the spool requests related to the document. Look for any errors or issues in the spool logs.
  
  
  
  Email Configuration:
  
  If the document is supposed to be sent via email, check the email configuration in transaction SCOT. Ensure that the SMTP settings are correct and that the email server is reachable.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify any technical errors in the PDF generation or sending process.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPAD: Spool Administration
  SCOT: SAPconnect: Administration
  SP01: Spool Request Overview
  SU53: Authorization Check
  
  
  
  Documentation: Refer to SAP Help documentation for CRM output management and PDF generation for more detailed guidance.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to this error message.
  
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP Basis team or open a support ticket with SAP for further assistance.