How To Fix CRM_MKTPL_MASS002 - Job scheduling canceled

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_MASS - Messages for Marketing Mass Change, Copy & Approval

• Message number: 002

• Message text: Job scheduling canceled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_MASS002 - Job scheduling canceled ?

  The SAP error message CRM_MKTPL_MASS002 indicates that a job scheduling process has been canceled. This error typically occurs in the context of mass processing in SAP CRM (Customer Relationship Management), particularly when dealing with marketing planning or mass data processing tasks.
  Causes:
  
  Job Cancellation by User: The job may have been manually canceled by a user or administrator.
  System Errors: There could be underlying system issues, such as resource constraints (memory, CPU), which lead to the job being canceled.
  Timeouts: The job may have exceeded the allowed execution time, leading to an automatic cancellation.
  Data Issues: Problems with the data being processed (e.g., missing or inconsistent data) can cause the job to fail.
  Configuration Issues: Incorrect settings in job scheduling or in the CRM marketing planning configuration can lead to job failures.
  
  Solutions:
  
  Check Job Logs: Review the job logs in transaction SM37 to identify any specific errors or warnings that occurred during the job execution.
  Resource Monitoring: Monitor system resources to ensure that there are sufficient resources available for job execution. Check for memory, CPU, and disk space.
  Increase Timeout Settings: If the job is timing out, consider increasing the timeout settings for the job in the job scheduling configuration.
  Data Validation: Validate the data being processed to ensure there are no inconsistencies or missing entries that could cause the job to fail.
  Re-schedule the Job: If the job was canceled manually or due to a transient issue, try re-scheduling the job.
  Check Configuration: Review the configuration settings related to marketing planning and mass processing to ensure they are set up correctly.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches.
  
  Related Information:
  
  Transaction Codes: Use SM37 to monitor job status and logs, and SM21 to check system logs for any related errors.
  SAP Documentation: Refer to the official SAP documentation for CRM marketing planning for detailed information on job scheduling and mass processing.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.