How To Fix CRM_MKTPL_LOY043 - Tier group without entry level tier cannot be active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_LOY - Message class for loyalty

• Message number: 043

• Message text: Tier group without entry level tier cannot be active

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_LOY043 - Tier group without entry level tier cannot be active ?

  The SAP error message CRM_MKTPL_LOY043 indicates that there is an issue with a tier group in the loyalty program configuration. Specifically, it means that a tier group has been defined without an entry-level tier, which is a requirement for the tier group to be active.
  Cause:
  The error occurs when:
  
  A tier group is created in the loyalty program configuration, but it does not have an entry-level tier defined.
  The system requires at least one entry-level tier to be present for the tier group to function correctly.
  
  Solution:
  To resolve this error, you need to ensure that the tier group has an entry-level tier defined. Here are the steps to do this:
  
  
  Access the Loyalty Program Configuration:
  
  Go to the SAP CRM system and navigate to the loyalty program configuration area.
  
  
  
  Locate the Tier Group:
  
  Find the specific tier group that is causing the error. This can usually be done by searching for the tier group ID or name.
  
  
  
  Define an Entry-Level Tier:
  
  Edit the tier group configuration and ensure that you define an entry-level tier. This tier should be the first tier that customers will enter when they join the loyalty program.
  Make sure to set the necessary attributes for the entry-level tier, such as the tier name, benefits, and any criteria for qualification.
  
  
  
  Save the Changes:
  
  After defining the entry-level tier, save the changes to the tier group configuration.
  
  
  
  Activate the Tier Group:
  
  Once the entry-level tier is defined, you should be able to activate the tier group without encountering the error.
  
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal or specific SAP documentation related to loyalty program configuration for detailed steps and best practices.
  Transaction Codes: You may use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access the relevant areas in the CRM system.
  Support: If you continue to face issues, consider reaching out to your SAP support team or consulting with an SAP expert who specializes in CRM and loyalty programs.
  
  By following these steps, you should be able to resolve the error and ensure that your tier group is properly configured and active.