How To Fix CRM_MKTPL_LOY002 - Date calculation procedure &1 is inactive

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_LOY - Message class for loyalty

• Message number: 002

• Message text: Date calculation procedure &1 is inactive

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_LOY002 - Date calculation procedure &1 is inactive ?

  The SAP error message CRM_MKTPL_LOY002 indicates that the date calculation procedure specified in the system is inactive. This error typically arises in the context of loyalty programs or marketing planning within the SAP Customer Relationship Management (CRM) module.
  Cause:
  The error occurs when the system attempts to use a date calculation procedure that has not been activated or is not available in the system. This can happen due to several reasons:
  
  The date calculation procedure has not been defined or configured in the system.
  The procedure exists but is marked as inactive.
  There may be a configuration issue or missing entries in the relevant customizing settings.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check the Date Calculation Procedure:
  
  Go to the transaction code SPRO (SAP Reference IMG).
  Navigate to the relevant section for loyalty programs or marketing planning.
  Look for the configuration related to date calculation procedures.
  Verify if the procedure you are trying to use is defined and active.
  
  
  
  Activate the Procedure:
  
  If the procedure exists but is inactive, you will need to activate it.
  This can usually be done in the same configuration area where you found the procedure. Look for an option to activate or enable the procedure.
  
  
  
  Create a New Procedure (if necessary):
  
  If the required procedure does not exist, you may need to create a new date calculation procedure.
  Ensure that you define all necessary parameters and settings for the new procedure.
  
  
  
  Check Authorizations:
  
  Ensure that you have the necessary authorizations to view and modify the configuration settings.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on how to configure date calculation procedures in your version of SAP CRM.
  
  
  
  Testing:
  
  After making changes, test the functionality to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may find it useful to familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others related to marketing and loyalty management.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address known issues.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the error message CRM_MKTPL_LOY002 and ensure that the date calculation procedure is properly configured and active in your SAP system.