How To Fix CRM_MKTPL_KPI004 - Cannot synchronize product

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_KPI - Message for KPI functionality

• Message number: 004

• Message text: Cannot synchronize product

What causes this issue?

A product has been deleted. You need to delete the product in KPI
planning.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select a deletion strategy.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_KPI004 - Cannot synchronize product ?

  The SAP error message CRM_MKTPL_KPI004 indicates that there is an issue with synchronizing a product in the SAP Customer Relationship Management (CRM) system. This error typically arises in the context of marketing planning and product management, where the system is unable to synchronize product data between different components or systems.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the product data between the CRM system and the connected systems (like SAP ERP or SAP S/4HANA).
  Missing Master Data: Required master data (like product master, material master, etc.) may be missing or incomplete.
  Authorization Issues: The user may not have the necessary authorizations to perform the synchronization.
  Configuration Issues: Incorrect configuration settings in the CRM system or related systems can lead to synchronization failures.
  Technical Issues: There may be underlying technical issues, such as network problems or system downtime.
  
  Solutions:
  
  Check Data Consistency: Verify that the product data is consistent across all relevant systems. Ensure that all required fields are filled out correctly.
  Review Master Data: Ensure that all necessary master data is available and correctly maintained in the system.
  Authorization Check: Confirm that the user has the appropriate authorizations to perform the synchronization. This can be checked in the user roles and authorizations.
  Configuration Review: Review the configuration settings related to product synchronization in the CRM system. Ensure that all necessary settings are correctly configured.
  Error Logs: Check the system logs for any additional error messages or details that can provide more context about the issue.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or consulting the SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for CRM and marketing planning to understand the synchronization process better.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can share their solutions.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve the synchronization issue.