How To Fix CRM_MKTPL_KPI004 - Cannot synchronize product

CRM_MKTPL_KPI004 - Overview

• Message type: E = Error

• Message class: CRM_MKTPL_KPI - Message for KPI functionality

• Message number: 004

• Message text: Cannot synchronize product

What causes this issue?

A product has been deleted. You need to delete the product in KPI
planning.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select a deletion strategy.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_KPI004 - Cannot synchronize product ?

  The SAP error message CRM_MKTPL_KPI004 indicates that there is an issue with synchronizing a product in the SAP Customer Relationship Management (CRM) system. This error typically arises in the context of marketing planning and product management, where the system is unable to synchronize product data between different components or systems.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the product data between the CRM system and the connected systems (like SAP ERP or SAP S/4HANA).
  Missing Master Data: Required master data (like product master, material master, etc.) may be missing or incomplete.
  Authorization Issues: The user may not have the necessary authorizations to perform the synchronization.
  
  Configuration Issues: Incorrect configuration settings in the CRM system or related systems can lead to synchronization failures.
  Technical Issues: There may be underlying technical issues, such as network problems or system downtime.
  
  Solutions:
  
  Check Data Consistency: Verify that the product data is consistent across all relevant systems. Ensure that all required fields