How To Fix CRM_MKTPL_ENR007 - Last enroller does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_ENR - Enrollment messages

• Message number: 007

• Message text: Last enroller does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_ENR007 - Last enroller does not exist ?

  The SAP error message CRM_MKTPL_ENR007: Last enroller does not exist typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with marketing plans or campaigns. This error indicates that the system is unable to find a valid "enroller" (the person or entity responsible for enrolling participants in a marketing plan) for the last enrollment action taken.
  Causes:
  
  Missing Data: The last enroller's information may not have been properly saved or may be missing from the database.
  Data Deletion: The enroller record might have been deleted or is no longer valid in the system.
  Authorization Issues: The user may not have the necessary permissions to view or access the enroller's information.
  Configuration Issues: There may be configuration problems in the marketing module that prevent the system from recognizing the enroller.
  
  Solutions:
  
  Check Enroller Data: Verify that the enroller's data exists in the system. You can do this by checking the relevant tables or using transaction codes that allow you to view marketing plan details.
  Re-enter Enroller Information: If the enroller's information is missing, you may need to re-enter it. Ensure that the enroller is correctly assigned to the marketing plan or campaign.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the enroller's information. This may involve checking user roles and permissions in the SAP system.
  Consult Configuration Settings: Review the configuration settings for the marketing module to ensure that everything is set up correctly. This may involve consulting with a functional consultant or SAP support.
  Check for System Updates: Sometimes, errors can be resolved by applying the latest patches or updates to the SAP system. Check if there are any relevant updates available.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to marketing and enrollment, such as CRMD_ORDER, CRMD_ORDERADM_H, or others that may help you navigate to the relevant data.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal. There may be specific notes that address this issue or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation for CRM marketing processes to understand how enrollers are managed and what data is required.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.