How To Fix CRM_MKTPL_ENR002 - Account &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_ENR - Enrollment messages

• Message number: 002

• Message text: Account &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_ENR002 - Account &1 does not exist ?

  The SAP error message CRM_MKTPL_ENR002, which states "Account &1 does not exist," typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to find the specified account in the database. This can happen for several reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Incorrect Account Number: The account number provided may be incorrect or mistyped.
  Account Deletion: The account may have been deleted or archived in the system.
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues leading to discrepancies.
  Authorization Issues: The user may not have the necessary authorizations to view the account.
  Incorrect Organizational Structure: The account may not exist in the current organizational unit or context being accessed.
  
  Solutions:
  
  Verify Account Number: Double-check the account number for any typos or errors. Ensure that you are using the correct format.
  Check Account Status: Use transaction codes like BP (Business Partner) to check if the account exists and is active. If it has been deleted, you may need to restore it or create a new one.
  Data Synchronization: If the system is integrated with other systems, ensure that data synchronization processes are running correctly. Check for any errors in the integration logs.
  Authorization Check: Ensure that the user has the necessary permissions to access the account. This may involve checking roles and authorizations in the user profile.
  Organizational Structure: Confirm that you are looking for the account in the correct organizational unit. If necessary, switch to the appropriate organizational context.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for Business Partner management, CRM_ORDER for CRM order management, and SE16 for data table checks.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  Documentation: Review SAP documentation for CRM and Business Partner management to understand how accounts are structured and managed.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.