How To Fix CRM_MKTPL_EAI168 - Possible to specify an average duration greater than zero

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_EAI - Marketing Planner Object Upload Messages

• Message number: 168

• Message text: Possible to specify an average duration greater than zero

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_EAI168 - Possible to specify an average duration greater than zero ?

  The SAP error message CRM_MKTPL_EAI168 indicates that there is an issue with the average duration specified in a marketing plan or campaign. Specifically, it suggests that the average duration cannot be set to a value greater than zero when it is not appropriate to do so.
  Cause:
  
  Incorrect Configuration: The error often arises when the average duration is set incorrectly in the marketing plan or campaign configuration. This could be due to a misunderstanding of the required input values.
  Business Logic Constraints: There may be business rules or logic that dictate that certain types of campaigns or plans cannot have an average duration greater than zero.
  Data Entry Error: It could also be a simple data entry error where the user mistakenly inputs a value that is not allowed.
  
  Solution:
  
  Review the Configuration: Check the marketing plan or campaign settings to ensure that the average duration is set correctly. If the campaign type does not support a duration greater than zero, adjust the value accordingly.
  Consult Documentation: Refer to the SAP documentation or help files related to marketing planning to understand the constraints and requirements for average duration settings.
  Check Business Rules: Verify if there are any specific business rules or logic that apply to the marketing plan or campaign you are working with. Adjust the settings based on these rules.
  Data Validation: Ensure that the data being entered is valid and adheres to the expected formats and constraints. If necessary, consult with a colleague or a supervisor to confirm the correct values.
  Testing: After making adjustments, test the changes in a development or test environment before applying them to production to ensure that the error is resolved.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on handling average duration settings.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error message CRM_MKTPL_EAI168 and ensure that your marketing plans are configured correctly.