How To Fix CRM_MKTPL_EAI153 - Specify an average number of products greater than zero

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_EAI - Marketing Planner Object Upload Messages

• Message number: 153

• Message text: Specify an average number of products greater than zero

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_EAI153 - Specify an average number of products greater than zero ?

  The SAP error message CRM_MKTPL_EAI153 indicates that when trying to create or update a marketing plan or campaign, the system requires you to specify an average number of products greater than zero. This error typically arises in the context of marketing planning within the SAP Customer Relationship Management (CRM) module.
  Cause:
  The error occurs because the system expects a valid numerical input for the average number of products associated with a marketing plan or campaign. If this value is set to zero or left blank, the system cannot proceed, as it does not make sense to have an average of zero products in a marketing context.
  Solution:
  To resolve this error, you should:
  
  
  Check Input Fields: Ensure that the field for the average number of products is filled in with a value greater than zero. This can usually be found in the marketing plan or campaign creation screen.
  
  
  Review Business Logic: If you are using a custom program or enhancement, ensure that the logic correctly calculates and populates the average number of products.
  
  
  Validation: Implement validation checks in your input forms to prevent users from entering zero or leaving the field blank.
  
  
  Consult Documentation: Review the SAP documentation or help files related to marketing planning to understand the requirements for this field better.
  
  
  Testing: After making the necessary changes, test the process again to ensure that the error no longer occurs.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with the transaction codes related to marketing planning in SAP CRM, such as CRMD_ORDER for managing marketing campaigns.
  User Roles: Ensure that the user has the appropriate permissions to create or modify marketing plans, as sometimes restrictions can lead to unexpected errors.
  Training: If this is a recurring issue, consider providing training for users on how to properly fill out marketing plan forms.
  
  By ensuring that the average number of products is set correctly, you should be able to resolve the CRM_MKTPL_EAI153 error and proceed with your marketing activities in SAP.