How To Fix CRM_MKTPL_DEFAULTS045 - This combination of customer and sales area is already open

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_DEFAULTS - Marketing Planner Defaults

• Message number: 045

• Message text: This combination of customer and sales area is already open

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_DEFAULTS045 - This combination of customer and sales area is already open ?

  The SAP error message CRM_MKTPL_DEFAULTS045 indicates that there is an attempt to create or modify a marketing plan or related document for a customer and sales area combination that is already in use or has been opened in another session. This can occur in various scenarios, such as when multiple users are trying to access the same marketing plan or when a session has not been properly closed.
  Cause:
  
  Concurrent Access: Another user or session is currently working with the same customer and sales area combination.
  Unclosed Sessions: A previous session may not have been closed properly, leaving the record in an open state.
  Data Locking: The system may have a locking mechanism that prevents changes to the same data by multiple users simultaneously.
  
  Solution:
  
  Check for Open Sessions: Verify if another user is currently working on the same customer and sales area combination. If so, wait for them to finish or coordinate with them to avoid conflicts.
  Log Out and Log Back In: Sometimes, simply logging out of the system and logging back in can clear any session locks.
  Use Transaction Codes: Use transaction codes like SM12 (to check for locks) and SM21 (to check system logs) to identify any locks or issues.
  Contact System Administrator: If the issue persists, contact your SAP system administrator to investigate further. They can check for any lingering locks or issues in the database.
  Review Customizations: If there are custom developments or enhancements in your SAP system, review them to ensure they are not causing unexpected behavior.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like CRM_MKTPL for marketing planning and SM12 for lock entries.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Documentation: Review user manuals or documentation related to marketing planning in SAP CRM for best practices and guidelines.
  
  By following these steps, you should be able to resolve the error and continue working with the marketing plan or related documents.