How To Fix CRM_MKTPL_DEAL003 - Deal & and subordinate deals in its hierarchy were not changed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_DEAL - Deal Master messages

• Message number: 003

• Message text: Deal & and subordinate deals in its hierarchy were not changed

What causes this issue?

You have changed a deal that has a hierarchy underneath it and cascaded
the changes down to its subordinate deals. One of the subordinate deals
could not be changed because of its status (it has been canceled,
locked, or finished).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Remember that not all the deals in the hierarchy contain the changes you
made because there are canceled, locked, or finished subordinate deals.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_DEAL003 - Deal & and subordinate deals in its hierarchy were not changed ?

  The SAP error message CRM_MKTPL_DEAL003 indicates that a deal and its subordinate deals in the hierarchy were not changed. This error typically arises in the context of managing marketing deals or campaigns within the SAP Customer Relationship Management (CRM) module.
  Cause:
  
  
  No Changes Made: The most common cause of this error is that the system detected no changes to the deal or its subordinate deals. This can happen if the user attempts to save a deal without modifying any of its attributes.
  
  
  Authorization Issues: The user may not have the necessary authorizations to make changes to the deal or its hierarchy.
  
  
  Data Integrity Issues: There may be issues with the data integrity of the deal or its subordinate deals, such as missing mandatory fields or incorrect data formats.
  
  
  System Configuration: There could be configuration settings in the CRM system that prevent changes to certain deals based on their status or other criteria.
  
  
  Solution:
  
  
  Verify Changes: Ensure that you have made actual changes to the deal or its subordinate deals before attempting to save. Check all relevant fields to confirm that they have been modified.
  
  
  Check Authorizations: Verify that you have the necessary permissions to edit the deal. If not, contact your system administrator to obtain the required authorizations.
  
  
  Review Data Integrity: Check for any missing mandatory fields or incorrect data entries. Ensure that all required information is filled out correctly.
  
  
  Consult Configuration Settings: If the issue persists, consult with your SAP administrator or technical team to review the configuration settings related to deal management. They may need to adjust settings that restrict changes based on deal status or other criteria.
  
  
  Use Transaction Codes: If applicable, use transaction codes like CRMD_ORDER to access the deal and check for any inconsistencies or issues.
  
  
  Check Logs: Review system logs for any additional error messages or warnings that may provide more context about why the changes were not applied.
  
  
  Related Information:
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  
  
  Documentation: Refer to the official SAP documentation for CRM deal management to understand the expected behavior and requirements for modifying deals.
  
  
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  
  If the problem continues after trying the above solutions, it may be necessary to escalate the issue to SAP support for further investigation.