How To Fix CRM_MKTPL_CRMR_IF030 - Employee responsible not defined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_CRMR_IF - Marketing/CRMR: Integration

• Message number: 030

• Message text: Employee responsible not defined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_CRMR_IF030 - Employee responsible not defined ?

  The SAP error message CRM_MKTPL_CRMR_IF030 indicates that the employee responsible for a particular marketing plan or activity is not defined in the system. This error typically arises in the context of CRM (Customer Relationship Management) when trying to create or modify marketing plans, campaigns, or related objects.
  Cause:
  
  Missing Employee Assignment: The employee responsible for the marketing activity has not been assigned in the relevant configuration or master data.
  Incorrect Data Entry: The employee ID may have been entered incorrectly or may not exist in the system.
  Organizational Structure Issues: The employee may not be part of the relevant organizational unit or may not have the necessary authorizations.
  Data Synchronization Issues: If the system is integrated with other systems (like HR), there may be synchronization issues leading to missing employee data.
  
  Solution:
  
  
  Check Employee Assignment:
  
  Navigate to the relevant marketing plan or campaign in the CRM system.
  Ensure that the "Employee Responsible" field is populated with a valid employee ID.
  
  
  
  Verify Employee Master Data:
  
  Go to the HR module or the relevant area where employee data is maintained.
  Check if the employee exists and is active. Ensure that the employee has the necessary roles and authorizations.
  
  
  
  Assign Employee:
  
  If the employee is not assigned, you can assign them by editing the marketing plan or campaign and entering the correct employee ID in the "Employee Responsible" field.
  
  
  
  Check Organizational Structure:
  
  Ensure that the employee is part of the correct organizational unit and has the necessary permissions to be assigned as responsible for the marketing activity.
  
  
  
  Data Synchronization:
  
  If the employee data is sourced from another system, ensure that the data is synchronized correctly. You may need to check with your IT or system administration team to resolve any integration issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions related to your version of SAP CRM.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to check employee details or CRM_MKTPL for marketing plan management.
  Authorization Issues: If the employee is valid but still cannot be assigned, check if there are any authorization issues preventing the assignment.
  SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in SAP CRM for further assistance.