How To Fix CRM_MKTPL_CPG_FM505 - Mail form &1 is a template and can not be used in campaign

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_CPG_FM -

• Message number: 505

• Message text: Mail form &1 is a template and can not be used in campaign

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_CPG_FM505 - Mail form &1 is a template and can not be used in campaign ?

  The SAP error message CRM_MKTPL_CPG_FM505 indicates that the mail form you are trying to use in a campaign is a template and cannot be utilized in that context. This error typically arises in the SAP Customer Relationship Management (CRM) module when attempting to use a mail form that is not configured for campaign use.
  Cause:
  
  Template Type: The mail form you are trying to use is classified as a template rather than a campaign-specific mail form. In SAP CRM, there are different types of mail forms, and only those specifically designed for campaigns can be used in that context.
  Configuration Issues: The mail form may not have been properly configured to be used in campaigns, or it may not have the necessary attributes set to allow its use in marketing campaigns.
  
  Solution:
  
  Check Mail Form Type: Verify the type of mail form you are trying to use. You can do this by navigating to the mail form configuration in the SAP system. Ensure that the mail form is designated for campaign use.
  Create or Modify Mail Form: If the current mail form is indeed a template, you will need to create a new mail form specifically for campaigns. This can be done in the SAP CRM system by:
  
  Navigating to the mail form creation area.
  Ensuring that the new mail form is set up with the appropriate attributes for campaign usage.
  
  
  Use Existing Campaign Mail Forms: If there are existing mail forms that are already configured for campaigns, consider using one of those instead of the template.
  Consult Documentation: Refer to SAP documentation or help resources for detailed steps on how to create and configure mail forms for campaigns.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on mail form configuration.
  Transaction Codes: Familiarize yourself with transaction codes related to mail form management, such as CRMD_ORDER for managing marketing campaigns and CRMD_ORDERADM_H for accessing order management.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to create or modify mail forms in the SAP system.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM for further assistance.