How To Fix CRM_MKTPL_COUP013 - Coupon code &1 is currently locked by user &2

CRM_MKTPL_COUP013 - Overview

• Message type: E = Error

• Message class: CRM_MKTPL_COUP - Messages for Coupon Assignments

• Message number: 013

• Message text: Coupon code &1 is currently locked by user &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_COUP013 - Coupon code &1 is currently locked by user &2 ?

  The SAP error message CRM_MKTPL_COUP013 indicates that a specific coupon code is currently locked by another user. This typically occurs in the context of marketing and promotions within the SAP Customer Relationship Management (CRM) module, where multiple users may be trying to access or modify the same coupon code simultaneously.
  
  Cause:
  
  Concurrent Access: Another user is currently editing or processing the coupon code, which locks it for other users to prevent data inconsistencies.
  Session Timeout: A user may have left a session open, causing the coupon code to remain locked.
  System Error: Occasionally, a system error or crash may leave a coupon code in a locked state.
  
  
  Solution:
  
  Wait and Retry: If the coupon code is locked by another user, the simplest solution is to wait until that user has finished their work and released the lock. You can periodically check if the lock has been released.
  Identify the Locking User: If you have the necessary permissions,