How To Fix CRM_MKTPL_COND_IF078 - Campaign determ conds not consistent; status change cannot be saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_COND_IF - TPM: Generating Condition Records from Campaign

• Message number: 078

• Message text: Campaign determ conds not consistent; status change cannot be saved

What causes this issue?

If a short term (not long term) promotion was released or released for
simulation:
The system generates pricing conditions and campaign determination
conditions when a short term promotion is released or released for
simulation and a condition generation type is assigned to a direct
promotion.
Pricing conditions were generated properly, but errors occurred while
generating the campaign determination conditions. Therefore, the status
change was aborted.
If a short term (not long term) promotion was closed, cancelled,
cancelled for simulation or locked:
The system deletes all campaign determination conditions when a short
term promotion is closed, cancelled, cancelled for simulation or
locked.
Errors occurred while deleting the campaign determination conditions.
Therefore, the status change was aborted.
If a short term (not long term) promotion was unclosed, uncancelled,
uncancelled for simulation or unlocked:
The system regenerates the campaign determination conditions when a
short term promotion is unclosed, uncancelled, uncancelled for
simulation or unlocked.
Errors occurred while regenerating the campaign determination
conditions. Therefore, the status change was aborted.

System Response

Trade promotion &V1& is in an inconsistent state. It cannot be saved
with its new status, since conditions were not maintained successfully
for this promotion.

How to fix this error?

If an error occured when generating (case #1) or regenerating (case #3)
the campaign determination conditions:
Change the promotion status back to the previous status.
Enter the required data for generating campaign determination
conditions.
Ensure the Customizing is correct for generating campaign determination
conditions (in Customizing for Customer Relationship Management, by
choosing <LS>Trade Promotion Management -> Trade Promotions -> Condition
Maintenance</>).
Change the status of the trade promotion to the desired status again.
If an error occured when deleting the campaign determination conditions
(case #2):
Change the promotion status back to the previous status.
Navigate to the Discounts view and delete all conditions manually.
Change the status of the trade promotion to the desired status again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_COND_IF078 - Campaign determ conds not consistent; status change cannot be saved ?

  The SAP error message CRM_MKTPL_COND_IF078 indicates that there is an inconsistency in the campaign determination conditions, which prevents the status change of a campaign from being saved. This error typically arises in the context of SAP Customer Relationship Management (CRM) when working with marketing campaigns.
  Cause:
  
  Inconsistent Conditions: The conditions defined for the campaign may not be consistent with the expected values or rules. This could be due to missing or incorrect entries in the condition records.
  Status Issues: The campaign might be in a status that does not allow for certain changes, or the conditions associated with the campaign are not valid for the current status.
  Data Integrity Issues: There may be issues with the underlying data, such as missing master data or configuration settings that are required for the campaign to function correctly.
  Custom Logic: If there are custom enhancements or logic implemented in the system, they might be causing the inconsistency.
  
  Solution:
  
  Check Condition Records: Review the condition records associated with the campaign. Ensure that all necessary conditions are defined and that they are consistent with the campaign's objectives.
  Validate Status: Check the current status of the campaign and ensure that it is appropriate for the changes you are trying to make. If the campaign is in a locked status, you may need to unlock it or change its status appropriately.
  Data Consistency: Ensure that all related master data (e.g., products, target groups) is complete and consistent. This includes checking for any missing entries or incorrect data.
  Review Custom Logic: If there are any custom developments or enhancements, review them to ensure they are not causing the inconsistency. You may need to consult with your development team.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  Testing: If changes are made, test the campaign status change in a development or quality environment before applying it to production.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message number in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing campaigns and CRMD_ORDERADM_H for accessing campaign administration.
  User Roles and Authorizations: Ensure that the user attempting to make the changes has the necessary authorizations to modify campaign statuses and conditions.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal SAP team for further investigation.