How To Fix CRM_MKTPL_CLDR_QUERY019 - Specify a customer for a hierarchy search

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_CLDR_QUERY - Messages for Calendar Query

• Message number: 019

• Message text: Specify a customer for a hierarchy search

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_CLDR_QUERY019 - Specify a customer for a hierarchy search ?

  The SAP error message CRM_MKTPL_CLDR_QUERY019 indicates that a customer must be specified for a hierarchy search in the context of CRM (Customer Relationship Management) marketing planning. This error typically arises when a user attempts to execute a query or report that requires a customer context, but no customer has been defined or selected.
  Cause:
  
  Missing Customer Selection: The most common cause of this error is that the user has not selected a customer or has not entered a customer ID in the relevant field before executing the search.
  Incorrect Configuration: There may be issues with the configuration of the marketing planning module that prevents the system from recognizing the customer context.
  User Authorization: The user may not have the necessary authorizations to access customer data, leading to the inability to specify a customer.
  
  Solution:
  
  Specify a Customer: Ensure that you have selected or entered a valid customer ID in the appropriate field before executing the hierarchy search. This could be done in the selection screen of the report or transaction you are using.
  Check Input Fields: Review all input fields to ensure that all required fields are filled out correctly, especially those related to customer information.
  Review Configuration: If the issue persists, check the configuration settings in the CRM system to ensure that the hierarchy search is set up correctly and that it is configured to recognize customer data.
  User Authorizations: Verify that the user has the necessary authorizations to access customer data. If not, contact your system administrator to adjust the user roles and permissions.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the transaction or report you are using.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may be using specific transaction codes related to marketing planning, such as CRMD_ORDER, CRMD_ORDERADM_H, or others.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue cannot be resolved through the above steps, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to resolve the error and successfully execute your hierarchy search in the SAP CRM system.