How To Fix CRM_MKTPL295 - No Planning Account Hierarchy assigned in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 295

• Message text: No Planning Account Hierarchy assigned in Customizing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL295 - No Planning Account Hierarchy assigned in Customizing ?

  The SAP error message CRM_MKTPL295 indicates that there is no planning account hierarchy assigned in the customizing settings for the marketing planning process. This error typically arises when you are trying to execute a marketing planning transaction or report that requires a defined account hierarchy, but the system cannot find one.
  Cause:
  The primary cause of this error is that the necessary configuration for the planning account hierarchy has not been set up in the SAP system. This can happen due to:
  
  Missing Configuration: The planning account hierarchy has not been defined in the customizing settings.
  Incorrect Assignment: The existing planning account hierarchy is not correctly assigned to the relevant organizational units or marketing plans.
  Transport Issues: If the configuration was recently transported from another system, it may not have been properly imported or activated.
  
  Solution:
  To resolve the error, you need to ensure that a planning account hierarchy is correctly defined and assigned. Here are the steps to do this:
  
  
  Access Customizing:
  
  Go to the SAP Easy Access screen and enter the transaction code SPRO to access the Customizing Implementation Guide.
  
  
  
  Navigate to Marketing Planning:
  
  Follow the path: SAP Customizing Implementation Guide ? Customer Relationship Management ? Marketing ? Marketing Planning ? Define Planning Account Hierarchy.
  
  
  
  Define a Planning Account Hierarchy:
  
  If no planning account hierarchy exists, you will need to create one. Click on the option to create a new hierarchy and define the necessary nodes and structure.
  
  
  
  Assign the Hierarchy:
  
  Ensure that the created planning account hierarchy is assigned to the relevant organizational units or marketing plans. This can usually be done in the same customizing area.
  
  
  
  Check for Transport Issues:
  
  If the configuration was recently transported, check the transport logs to ensure that all necessary objects were transported correctly.
  
  
  
  Testing:
  
  After making the necessary changes, test the marketing planning transaction again to see if the error persists.
  
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal for detailed documentation on marketing planning and account hierarchies.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing marketing documents and CRMD_ORDERADM_H for accessing order administration.
  User Roles: Ensure that the user has the necessary authorizations to access and modify the customizing settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation, as there may be additional underlying issues affecting the configuration.