How To Fix CRM_MKTPL209 - Product &1 is invalid segmentation object

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 209

• Message text: Product &1 is invalid segmentation object

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL209 - Product &1 is invalid segmentation object ?

  The SAP error message CRM_MKTPL209 indicates that the product specified (denoted as &1) is not a valid segmentation object in the context of SAP CRM (Customer Relationship Management) marketing. This error typically arises when trying to use a product in a marketing campaign or segmentation that is not recognized as valid by the system.
  Causes:
  
  Product Not Defined as Segmentation Object: The product may not be defined as a segmentation object in the system. Segmentation objects are typically defined in the system to be used for marketing purposes.
  Product Status: The product might be inactive or not available for marketing activities. This can happen if the product is not released or is in a status that does not allow it to be used in segmentation.
  Master Data Issues: There may be issues with the product master data, such as missing or incorrect information that prevents it from being recognized as a valid segmentation object.
  Configuration Issues: The configuration settings in the CRM system may not include the product category or type as a valid segmentation object.
  
  Solutions:
  
  Check Product Definition: Verify that the product is defined correctly in the system and is marked as a valid segmentation object. You can do this by checking the product master data in the relevant transaction (e.g., MM03 for material master).
  Review Product Status: Ensure that the product is active and available for marketing activities. If the product is inactive, you may need to change its status to active.
  Update Master Data: If there are missing or incorrect details in the product master data, update the necessary fields to ensure the product is recognized correctly.
  Configuration Review: Check the configuration settings in the CRM system to ensure that the product category or type is included as a valid segmentation object. This may require access to the customizing settings in the SAP system.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on defining segmentation objects and troubleshooting related issues.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER, MM03, or BP (Business Partner) to check product and master data.
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to view and modify product data in the system.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the system configuration and data integrity.