How To Fix CRM_MKTPL173 - Error while calling product category data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 173

• Message text: Error while calling product category data

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL173 - Error while calling product category data ?

  The SAP error message CRM_MKTPL173 typically indicates an issue when the system is trying to retrieve product category data in the context of SAP CRM (Customer Relationship Management) marketing planning. This error can arise due to various reasons, including data inconsistencies, configuration issues, or problems with the underlying database.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies in the product category data in the database, such as missing or incorrect entries.
  Authorization Issues: The user may not have the necessary authorizations to access the product category data.
  Configuration Errors: Incorrect configuration settings in the CRM system or in the related modules can lead to this error.
  Database Issues: Problems with the database, such as corruption or connectivity issues, can also trigger this error.
  Missing Master Data: The required master data for the product categories may not be maintained or may be incomplete.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check the relevant tables for product categories and ensure that the data is consistent and complete.
  Run consistency checks or reports that can help identify any missing or incorrect data.
  
  
  
  Review Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access product category data. This can be checked in transaction SU53 or by reviewing the user's roles and authorizations.
  
  
  
  Configuration Review:
  
  Check the configuration settings related to product categories in the CRM system. This can include settings in the customizing transactions (e.g., SPRO).
  Ensure that all necessary settings for product categories are correctly configured.
  
  
  
  Database Health Check:
  
  Perform a health check on the database to ensure that it is functioning correctly. This may involve checking for locks, performance issues, or running database consistency checks.
  
  
  
  Maintain Master Data:
  
  If the error is due to missing master data, ensure that all required product categories are created and maintained in the system. This can be done through the relevant master data maintenance transactions.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11, SE16, SU53, and SPRO for data checks and configuration.
  SAP Documentation: Review SAP documentation related to CRM marketing and product categories for additional insights and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKTPL173 error effectively.