How To Fix CRM_MKTPL127 - Inclusive checkbox cannot be set; free good is different from product &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 127

• Message text: Inclusive checkbox cannot be set; free good is different from product &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL127 - Inclusive checkbox cannot be set; free good is different from product & ?

  The SAP error message CRM_MKTPL127 indicates that there is an issue with the configuration of a free good in a marketing or sales scenario. Specifically, the error states that the "Inclusive checkbox cannot be set; free good is different from product." This typically occurs when you are trying to set a free good in a promotion or marketing plan, but the system detects a mismatch between the free good and the main product.
  Cause:
  
  Mismatch of Products: The free good you are trying to associate with a promotion is not the same as the main product. This could be due to incorrect product selection or configuration.
  Configuration Issues: The settings in the promotion or marketing plan may not be correctly configured to allow for the inclusion of free goods.
  Incompatible Product Types: The product types of the main product and the free good may not be compatible, leading to this error.
  
  Solution:
  
  Check Product Selection: Ensure that the free good you are trying to set is indeed the correct product and is intended to be offered as a free good with the main product.
  Review Promotion Configuration: Go through the configuration of the promotion or marketing plan to ensure that it allows for free goods and that the settings are correct.
  Product Type Compatibility: Verify that both the main product and the free good are of compatible product types. If they are not, you may need to adjust the product types or select a different free good.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on setting up free goods in promotions to ensure compliance with system requirements.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuring free goods.
  Transaction Codes: Familiarize yourself with transaction codes related to marketing and promotions in SAP CRM, such as CRMD_ORDER for managing sales orders and promotions.
  User Roles and Permissions: Ensure that you have the necessary permissions to create or modify promotions and free goods in the system.
  
  If the issue persists after checking these aspects, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the configuration and potential system issues.