How To Fix CRM_MKTPL093 - User interface does not support object display

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 093

• Message text: User interface does not support object display

What causes this issue?

You have selected an object which cannot be displayed on this user
interface. This can be due to the following:
There are functional restrictions when you use 'SAP GUI for HTML' and
'SAP GUI for Java' and display is therefore not supported by SAP.
If you use 'SAP GUI for Windows' it may be that some of the necessary
GUI components are not installed in their current version on your PC.

System Response

The object is not displayed.

How to fix this error?

If you are using 'SAP GUI for Windows', install the current version of
the SAPGUI component CRM AddOn on to your PC as necessary.
If you are using one of the other two GUI variants to process your
object, avoid using 'SAP GUI for Windows' as your user interface.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL093 - User interface does not support object display ?

  The SAP error message CRM_MKTPL093 ("User interface does not support object display") typically occurs in the SAP Customer Relationship Management (CRM) module when there is an attempt to display an object (like a marketing plan or campaign) that the current user interface does not support. This can happen for various reasons, including configuration issues, missing authorizations, or the use of an outdated or incompatible user interface.
  Causes:
  
  Incompatible User Interface: The user interface being used may not support the specific object type you are trying to display.
  Authorization Issues: The user may not have the necessary authorizations to view the object.
  Configuration Issues: The system may not be properly configured to handle the object type in question.
  Missing or Incorrect Object Type: The object you are trying to access may not exist or may not be correctly defined in the system.
  
  Solutions:
  
  Check User Interface: Ensure that you are using the correct user interface that supports the object you are trying to display. If you are using a web-based interface, try switching to the SAP GUI or vice versa.
  Review Authorizations: Check the user’s authorization profile to ensure they have the necessary permissions to view the object. This can be done by an administrator using transaction codes like SU53 or PFCG.
  Configuration Review: Consult with your SAP Basis or CRM configuration team to ensure that the system is set up correctly to handle the object type. This may involve checking the customizing settings in the CRM module.
  Object Existence: Verify that the object you are trying to display actually exists in the system and is correctly defined. You can do this by checking the relevant transaction codes or reports.
  SAP Notes and Support: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others that pertain to the object you are trying to access.
  SAP Documentation: Review the official SAP documentation for CRM to understand the object types and their supported interfaces.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.