How To Fix CRM_MKTLIST_ADMIN208 - Cannot change type; Marketing prospects exist for the external list

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTLIST_ADMIN - CRM Marketing: Messages External List Management

• Message number: 208

• Message text: Cannot change type; Marketing prospects exist for the external list

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTLIST_ADMIN208 - Cannot change type; Marketing prospects exist for the external list ?

  The SAP error message CRM_MKTLIST_ADMIN208 indicates that you are trying to change the type of a marketing list (external list) in the SAP Customer Relationship Management (CRM) system, but the system has detected that there are existing marketing prospects associated with that list. This restriction is in place to maintain data integrity and ensure that marketing activities are not disrupted.
  Cause:
  The error occurs because:
  
  The marketing list you are trying to modify has active marketing prospects linked to it.
  Changing the type of the marketing list could affect the associated marketing activities or data integrity.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check for Active Marketing Prospects:
  
  Navigate to the marketing list in question and check if there are any active marketing prospects associated with it.
  You can do this by reviewing the list of prospects or leads linked to the marketing list.
  
  
  
  Remove or Deactivate Marketing Prospects:
  
  If there are active marketing prospects, you will need to either remove them from the list or deactivate them.
  Ensure that you have the necessary permissions to make these changes.
  
  
  
  Change the Type of the Marketing List:
  
  Once you have removed or deactivated the marketing prospects, you should be able to change the type of the marketing list without encountering the error.
  
  
  
  Re-Associate Marketing Prospects (if needed):
  
  If you need to keep the marketing prospects, consider creating a new marketing list with the desired type and re-associating the prospects to the new list.
  
  
  
  Consult Documentation or Support:
  
  If you are unsure about the steps or need further assistance, consult the SAP documentation or reach out to your SAP support team for guidance.
  
  
  
  Related Information:
  
  SAP Notes and Documentation: Check for any relevant SAP Notes that might provide additional context or updates regarding this error message.
  User Permissions: Ensure that you have the appropriate permissions to modify marketing lists and associated prospects.
  Data Integrity Practices: Familiarize yourself with best practices for managing marketing lists and prospects in SAP CRM to avoid similar issues in the future.
  
  By following these steps, you should be able to resolve the error and successfully change the type of the marketing list.