How To Fix CRM_MKTLIST_ADMIN028 - You are not authorized to display external list &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTLIST_ADMIN - CRM Marketing: Messages External List Management

• Message number: 028

• Message text: You are not authorized to display external list &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTLIST_ADMIN028 - You are not authorized to display external list &1 ?

  The SAP error message CRM_MKTLIST_ADMIN028 indicates that a user does not have the necessary authorization to display an external list in the SAP Customer Relationship Management (CRM) system. This error typically arises when a user attempts to access a marketing list or external list for which they lack the required permissions.
  Cause:
  The primary cause of this error is a lack of authorization in the user's role or profile. Specifically, the user may not have the necessary authorization objects assigned to their user profile to view or manage external lists.
  Solution:
  To resolve this issue, you can follow these steps:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error. This will show you the last authorization check and help identify which specific authorization object is missing.
  Alternatively, you can use transaction code SU01 to view the user’s profile and roles.
  
  
  
  Review Authorization Roles:
  
  Check the roles assigned to the user in transaction PFCG (Profile Generator).
  Ensure that the roles include the necessary authorization objects related to CRM marketing lists. Common authorization objects that may be relevant include:
  
  CRM_MKTLIST (for marketing lists)
  CRM_MKTLIST_ADMIN (for administrative tasks related to marketing lists)
  
  
  
  
  
  Modify Roles:
  
  If the required authorizations are missing, you may need to modify the existing roles or create a new role that includes the necessary authorizations.
  Ensure that the role is properly assigned to the user.
  
  
  
  Test the Changes:
  
  After making changes to the user’s roles or authorizations, have the user log out and log back in to test if they can now access the external list.
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary permissions to change roles or authorizations, consult with your SAP security team or administrator to assist in resolving the issue.
  
  
  
  Related Information:
  
  Authorization Objects: Understanding the specific authorization objects related to CRM and marketing lists is crucial. You can find more information in the SAP documentation or by consulting with your SAP security team.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on authorization issues in CRM.
  Training and Documentation: Ensure that users are trained on the necessary roles and authorizations required for their tasks within the CRM system.
  
  By following these steps, you should be able to resolve the CRM_MKTLIST_ADMIN028 error and ensure that the user has the appropriate access to external lists.