How To Fix CRM_MKTISM_APPLIC412 - Keyword document does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTISM_APPLIC - message class for package CRM_MKTISM_APPLICATION

• Message number: 412

• Message text: Keyword document does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTISM_APPLIC412 - Keyword document does not exist ?

  The SAP error message CRM_MKTISM_APPLIC412 with the description "Keyword document does not exist" typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to find a specific keyword document that is expected to be present in the system.
  Cause:
  
  Missing Keyword Document: The most common cause of this error is that the keyword document you are trying to access or reference does not exist in the system. This could be due to it not being created, deleted, or not properly activated.
  Incorrect Configuration: There may be issues with the configuration settings related to keyword management in the CRM system.
  Authorization Issues: The user may not have the necessary permissions to access the keyword document.
  Data Inconsistency: There could be inconsistencies in the data or issues with the database that prevent the system from retrieving the document.
  
  Solution:
  
  Check for Existence: Verify if the keyword document exists in the system. You can do this by navigating to the relevant transaction or using the search functionality in the CRM system.
  Create or Activate Document: If the document does not exist, you may need to create it. If it exists but is not activated, ensure that it is activated properly.
  Review Configuration: Check the configuration settings related to keyword management in the CRM system. Ensure that everything is set up correctly.
  User Authorization: Ensure that the user encountering the error has the necessary authorizations to access the keyword document. You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  Check for Data Consistency: If you suspect data inconsistency, you may need to run consistency checks or consult with your SAP Basis team to investigate any underlying database issues.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I to navigate through CRM orders and check related documents.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP Help documentation for CRM keyword management to understand how keyword documents are created, managed, and utilized within the system.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal SAP team for further assistance.