How To Fix CRM_MKTISM_APPLIC077 - An application error has occurred; see message details

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTISM_APPLIC - message class for package CRM_MKTISM_APPLICATION

• Message number: 077

• Message text: An application error has occurred; see message details

What causes this issue?

The application encountered an error while reading the details of
characteristics '&V1&' . There is a remote possiblity that the
characteristics does not exist.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create an OSS message for the component XX-PROJ-CRM-ISM.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTISM_APPLIC077 - An application error has occurred; see message details ?

  The SAP error message CRM_MKTISM_APPLIC077 indicates that an application error has occurred within the SAP CRM (Customer Relationship Management) system. This error can arise from various issues, and the specific cause can often be determined by examining the detailed error message or logs associated with the error.
  Possible Causes:
  
  Data Issues: There may be inconsistencies or missing data in the CRM system that the application is trying to process.
  Configuration Problems: Incorrect configuration settings in the CRM system can lead to application errors.
  Authorization Issues: The user may not have the necessary permissions to perform the action that triggered the error.
  System Bugs: There may be bugs or issues in the specific version of the SAP CRM software being used.
  Integration Issues: If the CRM system is integrated with other systems (like ERP), issues in the integration can lead to errors.
  
  Solutions:
  
  Check Detailed Error Logs: Look at the detailed error message and logs to identify the specific cause of the error. This can often provide clues on what went wrong.
  Data Validation: Ensure that all required data is present and correctly formatted. Check for any inconsistencies in the data being processed.
  Review Configuration Settings: Verify that the configuration settings in the CRM system are correct and align with business processes.
  User Authorizations: Check the user’s authorization roles and ensure they have the necessary permissions to perform the action.
  System Updates: Ensure that the SAP CRM system is up to date with the latest patches and updates, as these may contain fixes for known bugs.
  Consult SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that may address this specific error message.
  Contact SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SLG1 (Application Log) to check for logs related to the error.
  Debugging: If you have access to development tools, debugging the application can help identify the root cause of the error.
  Community Forums: SAP Community and other forums can be useful for finding similar issues faced by other users and potential solutions.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKTISM_APPLIC077 error in your SAP CRM system.