How To Fix CRM_MKTISM_APPLIC028 - An application error has occurred; see message details

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTISM_APPLIC - message class for package CRM_MKTISM_APPLICATION

• Message number: 028

• Message text: An application error has occurred; see message details

What causes this issue?

The partners for object '&V1&' could not be changed because of an error
in the function module
'COM_PARTNER_MAINTAIN_MULTI_OW'.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create an OSS message for the component XX-PROJ-CRM-ISM.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTISM_APPLIC028 - An application error has occurred; see message details ?

  The SAP error message CRM_MKTISM_APPLIC028 typically indicates that an application error has occurred within the SAP CRM (Customer Relationship Management) system, specifically related to marketing or campaign management functionalities. This error can arise due to various reasons, including configuration issues, data inconsistencies, or problems with the underlying business logic.
  Possible Causes:
  
  Data Inconsistencies: There may be missing or incorrect data in the marketing documents or related objects.
  Configuration Issues: The system may not be properly configured for the specific marketing functionality being used.
  Authorization Issues: The user may not have the necessary permissions to perform the action that triggered the error.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they may be causing unexpected behavior.
  System Bugs: There may be bugs in the SAP version being used that lead to this error.
  
  Solutions:
  
  Check the Message Details: The error message usually provides additional details that can help identify the specific issue. Review the message log for any specific error codes or descriptions.
  Data Validation: Ensure that all required fields in the marketing documents are filled out correctly and that there are no inconsistencies in the data.
  Configuration Review: Verify that the configuration settings for the marketing module are correct. This may involve checking settings in transaction codes like SPRO.
  Authorization Check: Ensure that the user has the necessary authorizations to perform the action. This can be checked in transaction SU53 or by consulting with your security team.
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the error occurs. This may require the assistance of a developer.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available.
  Contact SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others related to marketing and campaign management.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Documentation: Review SAP documentation related to CRM marketing functionalities for any specific prerequisites or configurations that may be required.
  
  By following these steps, you should be able to diagnose and potentially resolve the error CRM_MKTISM_APPLIC028.