How To Fix CRM_MKTISM_APPLIC007 - An application error has occurred; see message details

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTISM_APPLIC - message class for package CRM_MKTISM_APPLICATION

• Message number: 007

• Message text: An application error has occurred; see message details

What causes this issue?

In the method '&V1&' of class '&V2&' the system tried to load an object
with GUID '&V3&'. An object with this GUID does not exist.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create an OSS message using the component XX-PROJ-CRM-ISM.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTISM_APPLIC007 - An application error has occurred; see message details ?

  The SAP error message CRM_MKTISM_APPLIC007 indicates that an application error has occurred within the SAP CRM system, specifically related to marketing or campaign management functionalities. This error can arise due to various reasons, including configuration issues, data inconsistencies, or problems with the underlying application logic.
  Possible Causes:
  
  Data Inconsistencies: Missing or incorrect data in the marketing documents or related master data (e.g., customers, products).
  Configuration Issues: Incorrect settings in the CRM system related to marketing or campaign management.
  Authorization Issues: The user may not have the necessary permissions to perform the action.
  System Bugs: There may be a bug in the SAP application that is causing the error.
  Custom Code: If there are custom enhancements or modifications, they may be causing the error.
  
  Solutions:
  
  Check Message Details: Review the detailed error message provided in the SAP GUI. It may contain specific information about what caused the error.
  Data Validation: Ensure that all required data is present and correctly formatted. Check for missing or incorrect entries in the relevant master data.
  Configuration Review: Verify the configuration settings related to marketing and campaign management. Ensure that all necessary settings are correctly defined.
  Authorization Check: Confirm that the user has the appropriate authorizations to perform the action that triggered the error.
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the error occurs.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error.
  Consult Documentation: Review the official SAP documentation for CRM marketing functionalities to ensure that all processes are being followed correctly.
  Contact SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting (e.g., CRMD_ORDER for managing marketing documents).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  System Logs: Check system logs (transaction SLG1) for additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.