How To Fix CRM_MKTHV_SMM207 - Use correspondence language flag must be set for mass mail execution

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 207

• Message text: Use correspondence language flag must be set for mass mail execution

What causes this issue?

The flag use correspondence languge must be set in the campaign for a
mass mail exectution.

System Response

Execution for mass mailing not possible

How to fix this error?

Set the flag use correspondence language in the campaign overview.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM207 - Use correspondence language flag must be set for mass mail execution ?

  The SAP error message CRM_MKTHV_SMM207 indicates that the "Use correspondence language flag must be set for mass mail execution." This error typically occurs in the context of executing mass mailings in SAP CRM (Customer Relationship Management) when the system requires a specific setting to be enabled.
  Cause:
  The error arises when the system attempts to execute a mass mail operation without the necessary configuration for the correspondence language. This setting is crucial because it determines the language in which the correspondence (e.g., emails, letters) will be sent to the recipients. If this flag is not set, the system cannot proceed with the mass mail execution.
  Solution:
  To resolve this error, you need to ensure that the "Use correspondence language" flag is set correctly in the relevant configuration. Here are the steps to do this:
  
  
  Access the Mass Mail Execution Transaction:
  
  Go to the transaction code related to mass mail execution in SAP CRM (e.g., CRMD_ORDER or the specific transaction for mass mail).
  
  
  
  Check the Correspondence Language Setting:
  
  Look for the option or checkbox labeled "Use correspondence language" or similar in the settings or parameters for the mass mail execution.
  Ensure that this option is checked or enabled.
  
  
  
  Set the Correspondence Language:
  
  If necessary, specify the correspondence language that should be used for the mass mail. This could be based on the recipient's preferences or the default language settings in the system.
  
  
  
  Save the Changes:
  
  After making the necessary adjustments, save the changes and attempt to execute the mass mail operation again.
  
  
  
  Test the Execution:
  
  Run the mass mail execution process to verify that the error no longer appears and that the mail is sent correctly.
  
  
  
  Related Information:
  
  User Roles and Authorizations: Ensure that the user executing the mass mail has the necessary authorizations to change settings related to correspondence language.
  Documentation: Refer to SAP documentation or help files for more detailed instructions on configuring mass mail settings in your specific version of SAP CRM.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By ensuring that the correspondence language flag is set correctly, you should be able to resolve the error and successfully execute mass mailings in SAP CRM.