How To Fix CRM_MKTHV_SMM006 - Mass mail execution aborted. Too many packages with errors

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 006

• Message text: Mass mail execution aborted. Too many packages with errors

What causes this issue?

Mass mail execution's status was set to error, because too many
errorneous packages exists.

System Response

Mass mail execution aborted.

How to fix this error?

Please contact your system administrator

Procedure for System Administrators

Check execution's application log with report CRM_MKTHV_SMM_MONITOR.
Investigate the cause of the problems. Reset or delete errorneous
packages and set execution's status to active for further processing.
Parameter MAX_ERRORNEOUS_PACKAGES,, defines the maximum number of
erroneous packages in global customizing. If an execution exceeds this
value, the execution status will be set to error. Default is 5.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM006 - Mass mail execution aborted. Too many packages with errors ?

  The SAP error message CRM_MKTHV_SMM006 indicates that the mass mail execution process has been aborted due to too many packages containing errors. This typically occurs in the context of SAP Customer Relationship Management (CRM) when attempting to send mass emails, and it suggests that there are issues with the data or configuration that need to be addressed.
  Causes:
  
  Data Quality Issues: The most common cause is that there are errors in the recipient data, such as invalid email addresses, missing required fields, or incorrect formatting.
  Configuration Errors: There may be issues with the configuration of the mass mail process, such as incorrect settings in the email sending parameters.
  System Limitations: The system may have limitations on the number of errors it can handle before aborting the process.
  Technical Issues: There could be underlying technical issues, such as problems with the email server or connectivity issues.
  
  Solutions:
  
  Check Error Logs: Review the error logs to identify the specific packages that are causing the errors. This can provide insight into what needs to be corrected.
  Validate Recipient Data: Ensure that all recipient data is valid. Check for:
  
  Correct email formats
  No missing mandatory fields
  No duplicates in the recipient list
  
  
  Adjust Configuration Settings: Review the configuration settings for the mass mail process. Ensure that all parameters are set correctly and that the system is configured to handle the volume of emails being sent.
  Test with a Smaller Batch: If possible, try sending the mass mail to a smaller batch of recipients to see if the issue persists. This can help isolate the problem.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address known issues related to mass mail execution.
  Contact SAP Support: If the issue persists after troubleshooting, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and SOST for monitoring the status of sent emails.
  Mass Mail Configuration: Review the configuration settings in the CRM system related to mass mail, which can typically be found in the customizing settings under Marketing.
  Email Sending Limits: Be aware of any limits imposed by your email server or service provider regarding the number of emails that can be sent in a given timeframe.
  
  By addressing the underlying causes and following the suggested solutions, you should be able to resolve the error and successfully execute the mass mail process in SAP CRM.