How To Fix CRM_MKTHV_SEG_GEN020 - Generation of segmentation model is running in background

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SEG_GEN - Messages for Segmentation Model Generation Report

• Message number: 020

• Message text: Generation of segmentation model is running in background

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SEG_GEN020 - Generation of segmentation model is running in background ?

  The SAP error message CRM_MKTHV_SEG_GEN020 indicates that the generation of a segmentation model is currently running in the background. This message typically occurs in the context of SAP Customer Relationship Management (CRM) when a segmentation model is being processed, and it cannot be executed again until the current process is completed.
  Cause:
  
  Background Job Running: The most common cause of this error is that a background job for generating the segmentation model is already in progress. This can happen if the model is large or complex, leading to longer processing times.
  Concurrency Issues: If multiple users or processes attempt to generate the same segmentation model simultaneously, it can lead to this error.
  System Performance: If the system is under heavy load, it may take longer for the background job to complete, causing delays.
  
  Solution:
  
  
  Check Background Jobs: 
  
  Go to transaction code SM37 to check the status of background jobs. Look for jobs related to segmentation model generation.
  If you find a job that is still running, you may need to wait for it to complete. If it is stuck or taking too long, you may consider terminating it (if appropriate).
  
  
  
  Monitor Job Status: 
  
  If the job is taking an unusually long time, investigate the job logs for any errors or warnings that might indicate why it is taking longer than expected.
  
  
  
  Avoid Concurrent Execution: 
  
  Ensure that users are not trying to generate the same segmentation model at the same time. Implementing proper user training and communication can help mitigate this issue.
  
  
  
  System Performance Optimization: 
  
  If the system frequently experiences performance issues, consider optimizing the database, increasing system resources, or scheduling heavy jobs during off-peak hours.
  
  
  
  Retry After Completion: 
  
  Once you confirm that the background job has completed successfully, you can retry generating the segmentation model.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SM37: Monitor background jobs.
  CRMD_ORDER: Access CRM order management.
  CRMD_ORDERADM_H: Access the order administration header.
  
  
  
  Documentation: 
  
  Refer to SAP Help documentation for CRM segmentation models for more detailed information on how segmentation works and best practices for managing them.
  
  
  
  SAP Notes: 
  
  Check SAP Notes for any known issues or patches related to segmentation model generation.
  
  
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.