How To Fix CRM_MKTHV_EXE105 - Mail form was not available in outbound process

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_EXE - Message Class for High Volume Campaign Execution

• Message number: 105

• Message text: Mail form was not available in outbound process

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_EXE105 - Mail form was not available in outbound process ?

  The SAP error message CRM_MKTHV_EXE105 indicates that a mail form is not available in the outbound process. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to send an email or notification, and the system cannot find the required mail form.
  Cause:
  
  Missing Mail Form: The specified mail form that is supposed to be used for the outbound process is not defined or is missing in the system.
  Incorrect Configuration: The configuration settings for the mail form may not be set up correctly, leading to the system being unable to locate the form.
  Authorization Issues: The user may not have the necessary authorizations to access the mail form.
  Transport Issues: If the mail form was recently transported from another system, it may not have been properly activated or may be missing in the target system.
  
  Solution:
  
  
  Check Mail Form Availability:
  
  Go to the transaction code SOST (SAPconnect: Send Requests) to check if there are any issues with the mail form.
  Verify if the mail form exists in the system by using transaction CRMD_ORDER or CRMD_ORDERADM_H to check the relevant business document.
  
  
  
  Define or Activate Mail Form:
  
  If the mail form is missing, you may need to create or define it using transaction SMARTFORMS or SE71 (for SAPscript).
  Ensure that the mail form is activated and properly configured.
  
  
  
  Check Configuration:
  
  Review the configuration settings in transaction SPRO under the CRM settings to ensure that the mail form is correctly assigned to the relevant outbound process.
  Check the settings for the communication method and ensure that the mail form is linked to the correct process.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and use the mail form. This can be checked in transaction SU53 after the error occurs.
  
  
  
  Transport Issues:
  
  If the mail form was recently transported, check the transport logs to ensure that the transport was successful and that all necessary objects were included.
  If needed, re-transport the mail form or manually create it in the target system.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for CRM and mail forms for detailed guidance on creating and managing mail forms.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional troubleshooting steps related to this error.
  Community Forums: Engage with SAP community forums or support channels for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.