How To Fix CRM_MKTGS_TRADESPEND115 - Settling rebates in ERP while building accruals in CRM is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_TRADESPEND - Message for KPI functionality

• Message number: 115

• Message text: Settling rebates in ERP while building accruals in CRM is not supported

What causes this issue?

When accruals are built in SAP CRM, SAP CRM claims management must be
used to perform rebate settlements. On the other hand, when rebate
settlements are carried out in SAP ERP, the accruals must be built in
SAP ERP as well since otherwise they cannot be reversed in SAP CRM funds
management.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In your trade promotion, either use trade spends set up for building
accruals in SAP ERP, or make sure that a condition generation type is
used that is set up for settling rebates in SAP CRM claims management.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_TRADESPEND115 - Settling rebates in ERP while building accruals in CRM is not supported ?

  The SAP error message CRM_MKTGS_TRADESPEND115 indicates that there is an issue with the process of settling rebates in the ERP system while attempting to build accruals in the CRM system. This error typically arises in the context of managing trade promotions and rebates within the SAP Customer Relationship Management (CRM) module and its integration with the SAP ERP system.
  Cause:
  The error occurs due to the following reasons:
  
  Integration Issues: There may be a misconfiguration in the integration settings between CRM and ERP, particularly concerning how rebates and accruals are processed.
  Business Process Configuration: The business processes for managing rebates in CRM may not be aligned with the processes in ERP, leading to inconsistencies.
  System Limitations: The specific version of SAP you are using may not support the simultaneous processing of rebates in ERP while building accruals in CRM.
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check Configuration:
  
  Review the configuration settings in both CRM and ERP related to rebate processing and accruals. Ensure that they are correctly set up to work together.
  Verify that the integration settings (such as RFC connections) between CRM and ERP are properly configured.
  
  
  
  Review Business Processes:
  
  Analyze the business processes for rebates and accruals in both systems. Ensure that they are aligned and that the necessary steps are being followed.
  If necessary, consult with your business process owner or SAP consultant to ensure that the processes are correctly defined.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes or Knowledge Base Articles that address this specific error message. There may be patches or updates that can resolve the issue.
  
  
  
  Testing:
  
  After making any changes, conduct thorough testing to ensure that the error does not recur and that rebates and accruals are processed correctly.
  
  
  
  Seek Expert Help:
  
  If the issue persists, consider reaching out to SAP support or a qualified SAP consultant who specializes in CRM and ERP integration.
  
  
  
  Related Information:
  
  Documentation: Review the official SAP documentation for both CRM and ERP regarding rebate processing and accruals.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Training: Consider training sessions for your team on the integration of CRM and ERP, focusing on rebate management and accrual processes.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.