How To Fix CRM_MKTGS_PRODUCTS027 - Category &1 in product hierarchy &2 does not contain any product

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_PRODUCTS -

• Message number: 027

• Message text: Category &1 in product hierarchy &2 does not contain any product

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_PRODUCTS027 - Category &1 in product hierarchy &2 does not contain any product ?

  The SAP error message CRM_MKTGS_PRODUCTS027 indicates that a specific category in the product hierarchy does not contain any products. This error typically arises in the context of marketing and sales processes within SAP Customer Relationship Management (CRM) when trying to access or utilize a product category that is empty.
  Cause:
  
  Empty Product Category: The specified category (&1) in the product hierarchy (&2) does not have any products assigned to it.
  Incorrect Configuration: The product hierarchy may not be properly configured, or products may not have been assigned to the category.
  Data Migration Issues: If data was migrated from another system, there may have been issues that resulted in missing product assignments.
  User Error: The user may have selected the wrong category or hierarchy inadvertently.
  
  Solution:
  
  
  Check Product Assignments:
  
  Navigate to the product hierarchy in the SAP system and verify if there are any products assigned to the specified category.
  If there are no products, you will need to assign products to that category.
  
  
  
  Add Products:
  
  If the category is indeed empty and you need to use it, you can add products to the category through the product maintenance transaction (e.g., using transaction code CMM1 for creating products or CMM2 for changing products).
  
  
  
  Review Configuration:
  
  Ensure that the product hierarchy is correctly configured. Check if the category is intended to have products and if it is set up correctly in the system.
  
  
  
  Data Migration Review:
  
  If this issue arose after a data migration, review the migration process to ensure that all products were correctly assigned to their respective categories.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on managing product hierarchies and categories.
  
  
  
  Contact Support:
  
  If the issue persists and you cannot resolve it, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CMM1, CMM2, CMM3 (for product management) and CRMD_ORDER (for CRM order management).
  Product Hierarchy Structure: Understand the structure of your product hierarchy and how categories and products are related.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.