How To Fix CRM_MKTGS_POPUP018 - Alternative organizational units (Sales) found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_POPUP -

• Message number: 018

• Message text: Alternative organizational units (Sales) found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_POPUP018 - Alternative organizational units (Sales) found ?

  The SAP error message CRM_MKTGS_POPUP018 typically indicates that there are multiple alternative organizational units (such as sales organizations) found for a particular context in the SAP Customer Relationship Management (CRM) system. This can occur in various scenarios, such as when creating or processing marketing campaigns, sales orders, or other related activities.
  Cause:
  
  Multiple Sales Organizations: The system has identified more than one sales organization that could be relevant for the transaction or process you are trying to execute.
  Configuration Issues: There may be a configuration issue in the organizational structure, leading to ambiguity in determining which sales organization to use.
  Master Data Issues: The master data for customers, products, or other entities may not be properly maintained, leading to multiple valid options being available.
  
  Solution:
  
  Select the Appropriate Sales Organization: When prompted by the error message, you should select the appropriate sales organization from the list provided. This will resolve the ambiguity and allow you to proceed with the transaction.
  Review Organizational Structure: Check the configuration of your organizational units in the SAP system. Ensure that the sales organizations are correctly defined and that there are no unnecessary duplications.
  Maintain Master Data: Ensure that the master data for customers, products, and other relevant entities is correctly maintained. This includes ensuring that each customer is assigned to the correct sales organization.
  Check User Authorizations: Ensure that the user has the necessary authorizations to access the relevant sales organizations.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling organizational unit configurations.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (to access the configuration settings) or BP (Business Partner) to review and maintain master data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the error and continue with your work in the SAP CRM system.