How To Fix CRM_MKTGS_OL002 - SAP SEM save failed; your changes have been lost

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_OL - MKTGS OL: Generic Marketing Object Layer Messages

• Message number: 002

• Message text: SAP SEM save failed; your changes have been lost

What causes this issue?

The marketing project could not be saved because it was not successfully
saved in SAP Strategic Enterprise Management (SAP SEM). If the system
had continued with the save process, there would have been
inconsistencies between the datasets on the SAP CRM side and on the SAP
SEM side.

System Response

To avoid inconsistencies, the system terminated the save process and
undid all the changes you made in the marketing project.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

For more information on failure to save in SAP SEM, see SAP Note 834103.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_OL002 - SAP SEM save failed; your changes have been lost ?

  The SAP error message CRM_MKTGS_OL002 indicates that a save operation in the SAP CRM Marketing system has failed, and as a result, the changes made have been lost. This error can occur due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Data Validation Errors: The data entered may not meet the required validation rules, leading to a failure during the save operation.
  Authorization Issues: The user may not have the necessary permissions to save changes in the system.
  Technical Issues: There could be underlying technical problems, such as database connectivity issues, system performance problems, or temporary system outages.
  Locking Issues: The object being modified may be locked by another user or process, preventing the save operation from completing.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they may interfere with the standard save process.
  
  Solutions:
  
  Check Data Validity: Review the data entered for any inconsistencies or errors. Ensure that all mandatory fields are filled and that the data adheres to the expected formats.
  Review Authorizations: Verify that the user has the necessary authorizations to perform the save operation. This can be done by checking the user roles and permissions in the system.
  System Logs: Check the system logs (transaction SLG1) for any error messages or warnings that could provide more context about the failure.
  Database and System Health: Ensure that the database is running correctly and that there are no performance issues. You may need to consult with your Basis team to check for any ongoing issues.
  Lock Management: Use transaction SM12 to check for any locks on the object being modified. If there are locks, you may need to wait for them to be released or contact the user who holds the lock.
  Debugging Custom Code: If there are custom enhancements, consider debugging the code to identify any issues that may be causing the save operation to fail.
  Retry the Operation: Sometimes, simply retrying the save operation after addressing any identified issues can resolve the problem.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log), SM12 (Display and Delete Locks), and SU53 (Authorization Check).
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  User Training: Ensure that users are trained on the correct procedures for entering and saving data in the CRM system to minimize errors.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to your SAP support team or consult with SAP directly for further assistance.