How To Fix CRM_MKTCCM_PCPG_GEN038 - Business partner type &1 of end customer &2 is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTCCM_PCPG_GEN - CRM Marketing CCM: Messages for Partner Campaign Generation

• Message number: 038

• Message text: Business partner type &1 of end customer &2 is not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTCCM_PCPG_GEN038 - Business partner type &1 of end customer &2 is not supported ?

  The SAP error message CRM_MKTCCM_PCPG_GEN038 indicates that there is an issue with the business partner type of the end customer in the context of a marketing campaign or activity. Specifically, it means that the business partner type associated with the end customer is not supported for the operation you are trying to perform.
  Cause:
  
  Unsupported Business Partner Type: The business partner type (e.g., organization, person, group) of the end customer does not match the types that are allowed for the specific marketing activity or campaign.
  Configuration Issues: The system may not be configured to recognize or handle the specific business partner type you are using.
  Data Entry Errors: There may be a mistake in the data entry where the business partner type was incorrectly assigned or not set up properly.
  
  Solution:
  
  Check Business Partner Type: Verify the business partner type of the end customer (customer &2) in the system. Ensure that it is one of the supported types for the marketing activity you are trying to execute.
  Review Configuration: Check the configuration settings in the SAP system to ensure that the business partner types are correctly defined and that the marketing activity supports the type you are using.
  Update Business Partner: If the business partner type is indeed unsupported, consider changing the business partner type to one that is supported for the marketing activity.
  Consult Documentation: Refer to SAP documentation or help resources to understand which business partner types are supported for the specific marketing campaign or activity you are working with.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Business Partner Master Data: Familiarize yourself with how business partners are set up in SAP, including the different types and their purposes.
  Marketing Configuration: Review the marketing configuration settings in your SAP system to understand the requirements for business partners in marketing activities.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional guidance on handling unsupported business partner types.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.