How To Fix CRM_MKTCCM_JOB_MSG124 - No notification is to be sent to partners

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTCCM_JOB_MSG - messages for collaborative campaign batch jobs

• Message number: 124

• Message text: No notification is to be sent to partners

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTCCM_JOB_MSG124 - No notification is to be sent to partners ?

  The SAP error message CRM_MKTCCM_JOB_MSG124 indicates that there are no notifications to be sent to partners in the context of a marketing campaign or activity. This message typically arises in the SAP Customer Relationship Management (CRM) module, particularly when dealing with marketing communications.
  Cause:
  The error can occur due to several reasons, including:
  
  
  No Eligible Partners: There may be no partners (customers, leads, etc.) that meet the criteria for the notification. This could be due to filters applied in the campaign or the absence of relevant data.
  
  
  Inactive or Invalid Partner Data: The partner data may be inactive, invalid, or not properly maintained in the system.
  
  
  Campaign Settings: The settings of the marketing campaign may not be configured correctly, leading to no notifications being generated.
  
  
  Execution Issues: There may be issues with the job execution that prevent notifications from being processed.
  
  
  Selection Criteria: The selection criteria defined for the notification might be too restrictive, resulting in no partners being selected.
  
  
  Solution:
  To resolve the issue, you can take the following steps:
  
  
  Check Partner Data: Verify that the partner data is active and valid. Ensure that the partners you expect to receive notifications are correctly set up in the system.
  
  
  Review Campaign Settings: Go through the marketing campaign settings to ensure that they are configured correctly. Check the target group and selection criteria to ensure they are not overly restrictive.
  
  
  Run Selection Again: If applicable, re-run the selection process for the campaign to see if any partners are identified for notifications.
  
  
  Check Logs: Review the logs for the job that was supposed to send notifications. This may provide insights into why no notifications were generated.
  
  
  Test with Different Criteria: If possible, test the notification process with different selection criteria to see if any partners are identified.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the CRM module and marketing notifications.
  
  
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if you suspect a system bug or configuration issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as CRMD_ORDER for managing marketing campaigns and CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Check for any SAP Notes related to CRM marketing notifications that might address known issues or provide patches.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to ensure that notifications are sent to the appropriate partners.