How To Fix CRM_MKT_WORKFLOW002 - Delete workitem &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_WORKFLOW - CRM Marketing: Workflow

• Message number: 002

• Message text: Delete workitem &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_WORKFLOW002 - Delete workitem &1 ?

  The SAP error message CRM_MKT_WORKFLOW002 with the description "Delete workitem &1" typically occurs in the context of SAP CRM (Customer Relationship Management) workflows. This error indicates that there is an issue with deleting a work item in the workflow process.
  Cause:
  
  Work Item Status: The work item may be in a status that does not allow it to be deleted. For example, if the work item is already processed or completed, it may not be eligible for deletion.
  Authorization Issues: The user attempting to delete the work item may not have the necessary authorizations to perform this action.
  Workflow Configuration: There may be issues with the workflow configuration or the specific workflow instance that is causing the deletion to fail.
  Database Locking: The work item may be locked by another process or user, preventing its deletion.
  
  Solution:
  
  Check Work Item Status: Verify the status of the work item. If it is completed or in a state that does not allow deletion, you may need to take appropriate actions based on the workflow design.
  Review Authorizations: Ensure that the user has the necessary authorizations to delete work items. This may involve checking roles and permissions in the SAP system.
  Workflow Monitoring: Use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview) to monitor the workflow and identify any issues with the specific work item.
  Check for Locks: Investigate if the work item is locked by another user or process. You can use transaction SM12 to check for locks and release them if necessary.
  Consult Workflow Logs: Review the workflow logs for any additional error messages or information that can provide insight into why the deletion is failing.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1, SWI2, SWI6, and SWI2_FREQ for monitoring and managing workflows.
  Workflow Configuration: Understanding the configuration of workflows in SAP CRM can help in troubleshooting issues related to work items.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to this error message.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKT_WORKFLOW002 error effectively.