How To Fix CRM_MKT_TOPNP024 - &2 new PPRs were created for &1 BW generated top n lists

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_TOPNP - Message Class for Top n >= CRM 3.0A

• Message number: 024

• Message text: &2 new PPRs were created for &1 BW generated top n lists

What causes this issue?

The BW lists are to be transferred into new PPR's.
Because the permanent top n lists have already been transferred, a PPR
may already exist with the same shop and the same target group. If so,
a new PPR is not generated. Instead, the products in the BW-generated
list are attached to the existing PPR with type 89.
This means that the number of BW lists may be greater than the number
of PPR's generated for the BW lists.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_TOPNP024 - &2 new PPRs were created for &1 BW generated top n lists ?

  The SAP error message CRM_MKT_TOPNP024 typically relates to issues encountered in the context of creating or managing Top N lists in the SAP Customer Relationship Management (CRM) system, particularly when dealing with Business Warehouse (BW) generated data.
  Cause:
  The error message indicates that there are new PPRs (Personalized Product Recommendations) created for a specific entity (denoted by &1) and that these are based on BW-generated Top N lists. The underlying causes for this error can include:
  
  Data Inconsistencies: There may be inconsistencies or issues with the data being pulled from BW, which can lead to problems in generating the Top N lists.
  Configuration Issues: Incorrect configuration settings in the CRM or BW systems can lead to errors when trying to create or update PPRs.
  Authorization Issues: The user may not have the necessary authorizations to create or modify PPRs or access the BW data.
  System Performance: If the system is under heavy load or if there are performance issues, it may not be able to process the requests in a timely manner.
  
  Solution:
  To resolve the error CRM_MKT_TOPNP024, you can take the following steps:
  
  
  Check Data Consistency: Verify the data in the BW system to ensure that it is consistent and correctly formatted. Look for any missing or incorrect entries that could affect the Top N list generation.
  
  
  Review Configuration Settings: Ensure that the configuration settings for both CRM and BW are correct. This includes checking the settings for Top N lists and PPRs.
  
  
  User Authorizations: Confirm that the user encountering the error has the necessary authorizations to create and manage PPRs and access the relevant BW data.
  
  
  System Performance: Monitor the system performance to ensure that it is not overloaded. If necessary, optimize the system or schedule the PPR creation during off-peak hours.
  
  
  Check Logs: Review the application logs and system logs for any additional error messages or warnings that could provide more context about the issue.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to CRM and BW integration for any known issues or additional troubleshooting steps.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches or updates.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Training and Documentation: Ensure that users are trained on the proper procedures for managing PPRs and Top N lists in SAP CRM.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_MKT_TOPNP024 error message.